Emergency Phone Service Now Active
The Connect-CTY telephone service is active in Glasscock County, managed by the Glasscock County Sheriff’s Department. The service allows emergency messages to be sent by telephone calls to county citizens and also provides paging to county volunteers. The service is paid for by Glasscock County and there is no cost to residents. The county’s cost is $250 initial set-up, $1,885 for the first year and $1,633 per year thereafter.
The system’s notification database includes residents’ home phone number, and the phone number of county businesses.
The following is a list of Frequently Asked Questions regarding the service. This information is provided by the NTI Group, which operates Connect-CTY. For more information about the service, call the Glasscock County Sheriff’s office, 432/354-2361.
The Connect-CTY service allows authorized county leaders to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database. With the Connect-CTY service, authorized users can send thousands of messages in minutes. Only authorized officials are allowed access to the system.
• How does the service work?
Authorized officials record a voice message that is then delivered quickly to individual phones in the notification database.
• What types of messages will be sent using the service?
Any message regarding the safety or welfare of the community can be disseminated using the Connect-CTY service.
Examples include severe weather warnings and updates, fire warnings and updates, hazardous traffic or road conditions affecting local routes, and any other situation that could impact the safety, property, or welfare of our citizens.
• Is my telephone number included in the notification database?
The intention and hope is that every residence and commercial facility in the community be included in the notification database. For businesses, only one main phone number is stored. Residents may have more than one number in the database.
• May I use a cell phone as my notification database listing?
Yes, we can accept cell phone numbers in the database. You must request that your cell number be included.
• What precautions are being taken to protect personal information?
Connect-CTY™ is a service of The NTI Group, Inc. (NTI). NTI takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security. NTI only utilizes secure transmissions with its customers. No confidential information is ever transmitted between NTI and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. NTI also retains an external, independent security firm to perform annual security audits.
• Will there be a way to positively identify incoming calls that are made by the town using the system?
The caller-ID number for calls generated by the Connect-CTY service will be the same as the county judge’s number: 432-354-2382
• Will the Connect-CTY service work if I have a call screening system on my phone?
There are several varieties of call screening devices that use differing protocols for screening. In general, the system has been found to work with these devices, but some may require some type of pre-programming to allow our telephone number to pass through. We may conduct periodic test to assure that messages are being delivered to numbers in the notification database.
• If I am a non-resident homeowner, what phone should be listed in the notification database?
For non-residents or owners who reside out of our county, you may provide an additional phone number to be included in our database to contact during certain situations. In general, calls are sent to the primary number only, but we also have the ability to call multiple numbers for each resident or business when requested by the resident or business.
• How can I add, change, or completely remove a phone number(s) in the notification database?
Send the information to the sheriff’s office via email (gcsheriff@crcom.net), USPS mail (P.O. Box239, Garden City, TX 79739) or fax (432/354-2661). Those who have Internet access can use the following URL address: https://portal.blackboardconnectcty.com/7168436
• If I have provided more than one phone number, when will they be called?
Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be sending calls only to one phone number.
• My primary phone or my second listing is a cell phone with a non-local area code. Will the Connect-CTY service call numbers outside the area?
Yes. The area code does not impact whether or not a call is made.
• How does the Connect-CTY system respond to busy signals or no-answer situations?
For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for No-answer and Call-waiting. If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting to call.
• I was not able to listen to the entire call. Is there a way to repeat the message?
Yes, at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.
• I answer
the phone but the “Hello” message repeats. It then hangs up,
calls back, and the same thing happens again. How can I hear the entire
message?
Repeating or looping of messages happens when the system detects excessive noise in the background. This can be caused by loud radio/television volumes, people talking, or busy traffic noise. When you receive the next call, say “hello” once and turn down the volume of your radio/television or press the mute button on your telephone to allow full message delivery.